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Paul Wills
Byrne Robotics Member
Joined: 18 August 2018
Location: United States
Posts: 907
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| Posted: 31 July 2023 at 9:06pm | IP Logged | 1
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It just makes me want to see it more!
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John Byrne
Grumpy Old Guy
Joined: 11 May 2005
Posts: 133693
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| Posted: 14 August 2023 at 5:35pm | IP Logged | 2
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After much singing and dancing, that lifesize triceratops is finally ready for delivery. By which they mean bringing it to my house. But not unloading it from the truck. So I have to find a forklift and and operator—and no one I’ve called provides both!The company also suggests the alternative of hiring 6 or 8 strong guys sigh
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Brian Miller
Byrne Robotics Member
Joined: 28 July 2004
Location: United States
Posts: 31324
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| Posted: 14 August 2023 at 7:06pm | IP Logged | 3
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I’m sure a few of us wouldn’t mind coming and helping…
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John Byrne
Grumpy Old Guy
Joined: 11 May 2005
Posts: 133693
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| Posted: 17 August 2023 at 12:27pm | IP Logged | 4
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After multiple—and contradictory*—back-and-forths with the company, over several months, this morning I decided to CANCEL the triceratops. Makes me sad, but let’s see how THIS goes! ______ * Including contradicting their own website!
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Brian Miller
Byrne Robotics Member
Joined: 28 July 2004
Location: United States
Posts: 31324
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| Posted: 17 August 2023 at 12:34pm | IP Logged | 5
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Oh no! Sorry to hear, JB.
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John Byrne
Grumpy Old Guy
Joined: 11 May 2005
Posts: 133693
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| Posted: 17 August 2023 at 12:40pm | IP Logged | 6
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Thanks, Brian. A definite pain where I sit!Their website says they charge 25% for “returns”. I wonder if they’ll try to #%*@ me with that!
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Michael Penn
Byrne Robotics Member
Joined: 12 April 2006
Location: United States
Posts: 12788
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| Posted: 17 August 2023 at 2:10pm | IP Logged | 7
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Seems like it would've been less of a hassle to try to acquire a real Triceratops. Why sell something so neat for what has to be a limited market of buyers with so much difficulty?
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Brian Miller
Byrne Robotics Member
Joined: 28 July 2004
Location: United States
Posts: 31324
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| Posted: 17 August 2023 at 2:55pm | IP Logged | 8
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You have to receive it to return it, right?
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John Byrne
Grumpy Old Guy
Joined: 11 May 2005
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| Posted: 17 August 2023 at 3:30pm | IP Logged | 9
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That’s the theory!
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Paul Wills
Byrne Robotics Member
Joined: 18 August 2018
Location: United States
Posts: 907
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| Posted: 17 August 2023 at 4:12pm | IP Logged | 10
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I have a feeling now they're going to make every effort to get it delivered to you off the truck rather than have you go through with canceling it. Weird customer service though.
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Trevor Smith
Byrne Robotics Member
Joined: 21 September 2006
Location: Canada
Posts: 3552
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| Posted: 17 August 2023 at 5:49pm | IP Logged | 11
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Weird to the point of actually being "customer disservice".
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James Woodcock
Byrne Robotics Member
Joined: 21 September 2007
Location: United Kingdom
Posts: 7879
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| Posted: 17 August 2023 at 10:39pm | IP Logged | 12
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What kind of company expects a civilian customer to have access to a fork
lift?
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