Posted: 20 June 2008 at 3:47pm | IP Logged | 12
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In March i ordered online the Spider-man figure and Captain Britain,it says to allow 28 days for delivery,a couple of weeks later i ordered Superman,having missed it in the shops.The Superman figure came within 28 days.As of a couple of weeks ago i still had not recieved the first two figures,so i emailed Eaglemoss on Sunday,i didn`t recieve a reply until Friday,saying my payment had been declined and to phone a given number to pay over the phone by card.I did this,wondering why they hadn`t been in touch if there was a card problem,even though i used the same card to pay for Superman,and been using the same card constantly since with no problems.
`My heart sank when i got an Indian voice that spoke very poor English,i explained the situation and that i had recieved an email telling me to phone his number.Here`s how it went...
I recieved an email telling me to phone you`
Long pause
`You phoned this morning?`
`No,you emailed telling me to phone`
Long pause
`What is your order number?`
`E`
Long pause
`A?`
Long pause
`No E for echo`
Long pause
`A?`
Long pause
`No E for elephant`
Even longer pause
I give him the rest of my number,it takes a while!
What did you order?
The Spider-man issue and Captain Britain`
Extremely long pause
`Spider-man double dvd?`
At this point i am thinking `Do i really want to give this person my credit card details`
I say `I think i will leave it mate` and hang up.
Result...I refuse to buy anything else of this company if their customer service is so poor.The man had no knowledge of the products he was dealing with and very poor English,i tried to be patient and speak slowly and clearly, but to no avail.
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